How To Send Product For Service:
If you have a product that is still within its warranty period as well as within warranty rights - please refer to the 'Returns' page for details on how to complete a product return. If your product is not within these warranty conditions, please follow the following instructions on how to return for service:
1. Ensure your products have no hazardous or toxic properties WHATSOEVER.
2. Package the product in a parcel/box/container that ensures the product will arrive at our facility safely. Any damage to products during freight are on the customer. JAVAC is not liable for said damages.
3. You MUST include a FULLY COMPLETED Service Information Form within the package of the returning product. Please find this at the top of this web page in the form of a downloadable PDF file.
4. Use the following address to return the products for service;
36, Enterprise Drive, Rowville, 3178, VIC, Melbourne, Australia.
***YOU MAY BRING YOUR ITEM IN PERSON TO OUR WAREHOUSE LOCATION AT THE ADDRESS ABOVE***
PLEASE NOTE BEFORE SENDING:
BY SENDING PRODUCT TO JAVAC FOR A SERVICE, YOU ARE AGREEING TO ALL TERMS AND CONDITIONS LAID OUT IN THIS WEBPAGE.
ALL products returning for service will incur a service inspection fee of $185. This fee is waived when the customer chooses to go ahead with the Job Estimate provided upon inspection.
ANY products that breach any of the mentioned conditions of service will incur additional cleaning fees and/or hazardous properties fees.
Ensure that your products for service are COMPLETELY drained of ALL oil before delivery/drop-off.
ANY AND ALL foreign liquid/gas/matter OR HAZARDOUS/TOXIC PROPERTIES WHATSOEVER MUST BE spoken about with a JAVAC staff member PRIOR TO DELIVERY/DROP-OFF for a service.
***ALL products that breach rules in regards to foreign properties will be scrapped immediately, voiding the customers right to have their product returned to them***
Once your item has arrived at our warehouse, it will be processed via our service team at their earliest opportunity (PLEASE NOTE THAT THERE IS QUITE A CONSISTANT QUEUE FOR PRODUCTS AWAITING RETURNS PROCEDURE/AWAITING SERVICE PROCEDURE/AWAITING CALIBRATION PROCEDURE - It is estimated between 1 to 2 weeks wait time - For a more accurate estimate on wait time, please contact a JAVAC staff member today to ask about the current queue)
About JAVAC Servicing:
Here at JAVAC we have over 150 years of experience in all facets of vacuum. At JAVAC we understand the importance of regularly maintaining vacuum and refrigeration equipment.
We offer full service capabilities on all top brands of vacuum pumps, leak detectors, and recovery units.
We provide servicing to all JAVAC equipment and all other major vacuum manufacturers such as; Leybold, Edwards, Busch, Varian, KNF, Pfeiffer, Ulvac, Vacuubrand, Siemens, Value, Alcatel, Rietschie, GAST, Thomas, and Becker.
As well as servicing a variety of vacuum pump brands, we also service a variety of different types of vacuum pumps, such as; Oil Sealed, Rotary Piston, Dry Piston, Roots Type, Turbo Molecular, Dry Compressing Scroll, Oil Free, Diaphragm, Cryogenic, and Diffusion.
Javac has a separate department for the servicing of Automotive Air Conditioning Service Tools, such as recovery machines, scales, manifold sets, vacuum gauges and leak detectors.
Refrigeration Service Tools (charging scales, vacuum gauges and leak detectors)
Recovery and Charging Equipment
Commercial refrigerant recovery and leak detection equipment - specialised JAVAC GREEN STAR RECO-GT systems.
On-call advice and on-site commissioning of RECO-GT systems by design engineers.
Mechanical and Capsule
Thermocouple / Thermister
Ionization / Cold Cathode
Helium Leak Detection
Carbon Monoxide Calibration
Leak detector compliance certificate
Custom Designed and Manufactured vacuum systems
Custom Designed and Manufactured refrigerant recovery and leak detection system
Why Service With JAVAC?
JAVAC is an Australian company, and is now the only vacuum pump manufacturer.
Highly trained and specialised engineers and service technicians.
Authorised service agents for Leybold vacuum equipment.
Service of leak detectors, vacuum gauges, vacuum pumps, recovery units, charging stations.
Prompt service quotes on request.
Authorised personel to test and tag all equipment in order to comply with safety standards.