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Before You Start Your RMA Request

Please determine whether your product is being returned under warranty or requires a service before submitting your request.

Please note:

  • This RMA Request Portal is for warranty returns only.
  • If your product is outside the warranty period or requires a paid service or repair, please use our Service page instead.
  • Any product fault, defect, or issue that was present upon receipt must be reported within 7 days of the original purchase date.
  • Products returned for a second assessment and found to be in full working order may be processed as a service request.

To lodge a return request for a product to JAVAC, Please use the RMA portal below:

Please note: You will need to obtain the original purchase invoice from the retailer to verify the purchase date, serial number, and other warranty details.

SUBMIT AN RMA REQUEST →
  • You may bring your item in person to our warehouse location at the address below.
  • Please note that you will be responsible for the shipping costs to us, while we will cover the return postage to you

JAVAC Service Team, 36 Enterprise Dr, Rowville VIC 3178, Australia.

Returns


TERMS AND CONDTIONS OF RETURN


PLEASE NOTE BEFORE RETURNING:

- All return packages received by JAVAC without a fully complete RMA Form will incur a $185 inspection fee (IN WARRANTY OR NOT)

- ALL RMA#s are valid for a period of 30 DAYS ONLY - A new RMA# is required after 30 days of no use.

- Freight charges for returning products are for the customer to cover, not JAVAC.

- All "Change Of Mind" / "Mistake" orders will incur a 25% restocking fee.

- We DO NOT cover any consumable parts or products under ANY circumstances. (e.g. leak detector sensors, filters and batteries)

- All returns not within their warranty period/conditions will incur a standard $185 inspection fee (as these are service jobs, not 'returns').

- Ensure your products are COMPLETELY drained of ALL oil before returning in order to avoid incurring a standard cleaning fee of $185.

- Ensure your products have NO HAZARDOUS OR TOXIC PROPERTIES WHATSOEVER before sending them for return. ALL returns made that breach this rule of condition, voiding the customer's warranty rights, will be scrapped immediately.


POST RETURN:
Once your returning item has arrived at our warehouse, it will be processed via our service team at their earliest opportunity (PLEASE NOTE THAT THERE IS QUITE A CONSISTANT QUEUE FOR PRODUCTS AWAITING RETURNS PROCEDURE/AWAITING SERVICE PROCEDURE/AWAITING CALIBRATION PROCEDURE - It is estimated between 1 to 2 weeks wait time - For a more accurate estimate on wait time, please contact a JAVAC staff member today to ask about the current queue)


PLEASE NOTE:
In the instance that your returned product is deemed still under its warranty rights and has gone through the service team's returns procedure, you will be offered an exact replacement product of the product purchased. We DO NOT grant refunds for returned products. In the instance that your returned product is not in stock for replacement, then please wait for a JAVAC staff member to contact you directly to organise alternative compensation. 


Each Return Authorisation Number is only valid for one (1) product and must match the product authorised for return. If there are two identical products, with the same faults being returned, from the same purchase order, a singular RMA# may be used for both products.

FOR A FURTHER DETAILING OF RETUNING PROCEDURES,
PLEASE VISIT --> https://www.javac.com.au/pages/returns-policy